Peter Lane Studios Ltd. is proud to serve a discerning, global clientele and holds a reputation for artistry, discretion, and excellence. To ensure the highest standard of service and mutual respect, we kindly ask all clients to adhere to the following expectations:

1. Professional Respect

We are committed to creating an exceptional and collaborative experience. In return, we ask that clients:

• Treat all members of our team with courtesy and respect.

• Avoid rude, judgmental, or discriminatory comments, including remarks regarding ethnicity, accent, gender, or background.

• Refrain from giving personal instructions or orders to team members – communication will be managed professionally and with clarity.

2. Communication Etiquette

• We kindly request that communication be conducted via email, which allows us to provide the most organized and professional service.

• Contact outside of our office hours (Monday to Friday, 9 am–6 pm) should be avoided, except in genuine emergencies.

• Messaging or calling on weekends is not accepted unless pre-arranged.

 

3. Dispute Resolution

• Should any concerns arise, we ask that you communicate them directly and respectfully with Peter Lane Studios Ltd. before taking any further steps. We are committed to resolving issues constructively and discreetly.

• The public airing of grievances – whether online, via social media, or elsewhere – without giving us the opportunity to resolve matters privately is considered a breach of our agreement.

 

4. Confidentiality & Privacy

• Our services and pricing are tailored individually for each client. You agree not to share quotes, invoices, or price lists with others, as they may not reflect someone else’s brief or requirements.

• Private correspondence, including emails, chats, and behind-the-scenes exchanges, must not be shared publicly or forwarded to third parties without explicit written permission.

• All intellectual property (photos, videos, drafts, etc.) remains the property of Peter Lane Studios Ltd. until fully released under agreed licensing terms.

 

5. Reputation & Online Conduct

• By working with us, you agree not to post false information, defamatory content, or misleading impressions about Peter Lane Studios Ltd. online or in any forum.

• We value constructive feedback and welcome it in the appropriate private channels. However, malicious reviews, coordinated campaigns, or sharing incomplete context publicly will be treated as reputational harm.

• Any breach may result in legal action to protect our team and brand.

As an associate or second shooter representing Peter Lane Studios, you are a direct extension of our brand. Wedding guests, clients, and their families will view you as part of Peter Lane Studios, regardless of your individual identity. Any unprofessional conduct will reflect not on you personally, but on the reputation of Peter Lane Studios.

By accepting this role, you agree to the following terms:

1. Copyright

   All image and video copyrights remain the sole property of Peter Lane Studios.

   • You may present your work from our weddings to prospective clients only via personal, offline portfolios(e.g. on your device).

   • Online use—including websites, social media, or any public platform—is strictly prohibited without written permission from Peter Lane Studios.

    

2. Social Media Conduct

   • If tagging yourself during a shoot, you must clearly tag Peter Lane Studios.

     Example: “Shooting a wedding with Peter Lane Studios at The Ritz.”

    

3. Publishing Restrictions

   • You may not share any images or footage online or on social media without explicit permission from both Peter Lane Studios and the client.

   • Client permission must be requested via Peter Lane Studios only, never directly from the client.

    

4. Client Interaction

   • You are not permitted to add the bride, groom, or any guests on social media.

   • You are prohibited from promoting your own name, brand, or services.

   • Handing out business cards or personal social media details is not allowed.

    

5. Dress Code

   • Dress code is strict and non-negotiable.

   • Always confirm the dress code in advance.

   • Acceptable attire: smart black or dark blue.

   • Jeans, trainers/sneakers, or casual wear are not permitted.

    

6. Responsibility for Work

   • You are fully responsible for all footage or images captured during your assignment.

    

7. Insurance

   • Valid professional insurance is mandatory.

    

8. Legal Eligibility

   • You may not apply if you have a criminal record.

    

9. Cultural Sensitivity

   • Respect for all cultures, religions, and traditions is required at all times.

    

10. Punctuality

    • Arriving on time is essential. We always arrive at least 20 minutes early to familiarise ourselves with the location and introduce ourselves to key people.

     

11. Professional Appearance & Attitude

    • Always arrive well-groomed, fresh, and with a positive attitude.

    • Regardless of personal circumstances, professionalism is expected—clients are celebrating and should only see your best.

     

 

By entering into collaboration with Peter Lane Studios, the Agent agrees to uphold the brand’s reputation, maintain transparency in all dealings, and adhere to the following terms:

1. Brand Representation

• The Agent is representing Peter Lane Studios, not an individual photographer.

• All communication with clients must reflect the tone, values, and level of service associated with a luxury brand.

• The Agent may not rebrand, repackage, or alter Peter Lane Studios’ services without written permission.

2. Client Communication

• All quotes, service descriptions, and promises made to clients must be pre-approved by Peter Lane Studios.

• The Agent must never guarantee availability or make pricing decisions independently.

• Communication should be professional, prompt, and documented for transparency.

3. Booking & Deposits

• The Agent may assist in securing client bookings, but contracts and payments must go through Peter Lane Studios directly unless otherwise agreed in writing.

• Any commission or agent fee must be pre-agreed and documented.

4. Confidentiality

• The Agent agrees to keep all client details, pricing structures, and internal processes strictly confidential.

• Client data must never be shared or used for unrelated personal or business purposes.

5. Marketing Materials

• The Agent must use official marketing materials and language provided by Peter Lane Studios.

• Any promotional content created independently must be submitted for approval before publication.

6. Territory & Exclusivity

• The Agent may operate in the territories or markets assigned to them. Any exclusive arrangement must be agreed upon in writing.

• The Agent must disclose if they represent other photographers or studios, particularly those offering luxury services, to avoid conflict of interest.

7. Conduct & Professionalism

• At all times, the Agent must act in a way that reflects the high standards of Peter Lane Studios.

• Any behaviour, language, or business practice that could damage the studio’s reputation is grounds for immediate termination of the relationship.

8. Termination

• Either party may terminate the relationship with 14 days’ written notice.

• In the event of misconduct or breach of these terms, termination may be immediate.

• Any outstanding commissions will be honoured only for fully completed and paid bookings.

9. Legal & Financial Responsibility

• The Agent is not an employee of Peter Lane Studios and is responsible for their own taxes, insurance, and business compliance.

• Any legal agreements must be reviewed and signed by Peter Lane Studios directly.

 

Online galleries, store and printing services are an external service, provided by Pic-Time. 

Pic-Time Terms of Services –  https://www.pic-time.com/#TermsOfService

Pic-Time Privacy Policy – https://www.pic-time.com/#PrivacyPolicy

NOTE: Most of the print products come from your country of origin. If you see different country provider and currency this is either because the local vendors don’t offer the product/size/option or the price abroad is significantly better incl. 

These Terms & Conditions apply to private-event photography and/or videography bookings made with Peter Lane Studios Ltd (“the Studio”, “we”, “us”).

They apply to Bar and Bat Mitzvahs, birthdays, christenings, engagements, anniversaries, private parties, family celebrations and similar events.

These Terms should be read together with the individual booking details agreed with the Customer, including the Event date, locations, coverage, team, products, price and payment arrangements.

Where the individual booking confirmation expressly varies one of these Terms, the individually agreed written term will take precedence.

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1. BOOKING & ACCEPTANCE

A contract is formed when:

1. Peter Lane Studios Ltd has provided the Customer with the proposed Event details, services and price;
2. the Customer has been provided with a link to these Terms & Conditions before confirming the booking; and
3. the Customer confirms acceptance of the booking and these Terms in writing, or makes an agreed payment after receiving them and Peter Lane Studios Ltd subsequently confirms the booking.

Written acceptance may be given by email or another written electronic communication agreed between the parties.

A separate paper contract or handwritten signature is not required unless Peter Lane Studios Ltd specifically requests one.

The Customer should not assume that an enquiry or provisional discussion has reserved an Event date. A date is reserved only after Peter Lane Studios Ltd confirms the booking.

Where a Booking Fee is requested, the date may remain available to other Customers until that Booking Fee has been received.

The fact that Peter Lane Studios Ltd agrees not to require a Booking Fee, invoice or formal written contract for a particular Customer does not mean that these Terms do not apply once the booking has otherwise been accepted and confirmed.

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2. THE BOOKING

The individual booking confirmation will normally specify:

• the Event date;
• venue or locations;
• approximate coverage times;
• photography and/or videography services;
• number of photographers, videographers or assistants where relevant;
• products included;
• the agreed price; and
• any particular payment arrangements.

The Customer is responsible for checking that these details are correct.

Any significant changes should be notified to Peter Lane Studios Ltd as soon as reasonably possible.

Additional services, additional coverage, additional locations, albums, prints, editing or other products requested after the original booking may be charged separately.

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3. BOOKING FEE & PAYMENT

A Booking Fee may be required to reserve the Event date.

The amount, where applicable, will be stated in the booking correspondence.

The Booking Fee forms part of the total agreed price and is not an additional charge.

Because Peter Lane Studios Ltd reserves the date and may decline other work after accepting a booking, a Booking Fee is normally retained if the Customer later cancels, subject to applicable consumer law and the cancellation provisions below.

Unless another payment arrangement has been agreed in writing, the outstanding balance is due no later than 14 days before the Event.

Where a booking is made less than 14 days before the Event, payment may be required in full when the booking is confirmed.

Peter Lane Studios Ltd may suspend or decline to provide services where an agreed payment remains overdue, provided that the Customer has first been given reasonable notice and an opportunity to make payment.

A Customer who has been permitted to pay after the Event or who has not been asked for a Booking Fee remains responsible for the agreed price and these Terms.

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4. CANCELLATION BY THE CUSTOMER

Once a booking has been confirmed, Peter Lane Studios Ltd reserves the Event date and may decline other enquiries or bookings for the same date.

Cancellation can therefore cause a substantial loss which may increase as the Event approaches and the opportunity to replace the booking becomes smaller.

Cancellation must be communicated to Peter Lane Studios Ltd in writing.

Where the Customer cancels a confirmed booking, the Customer will be responsible for the reasonable losses directly resulting from that cancellation, including work already undertaken, commitments and expenses already incurred and loss arising from reserving the Event date.

As a reasonable estimate of the likely loss caused by cancellation, the following charges will normally apply:

More than 90 days before the Event:
Any Booking Fee paid will normally be retained.

31–90 days before the Event:
Up to 50% of the total agreed booking price.

15–30 days before the Event:
Up to 75% of the total agreed booking price.

14 days or fewer before the Event:
Up to 100% of the total agreed booking price.

These percentages are not intended to operate as a penalty.

The final cancellation charge will take into account the Studio’s actual circumstances, including work already undertaken, expenditure and commitments already made, costs saved because the Event will no longer take place and Peter Lane Studios Ltd’s reasonable ability to obtain replacement work for the reserved date.

If Peter Lane Studios Ltd obtains a replacement booking which materially reduces its loss, this will be taken into account.

Likewise, if the Studio avoids significant expenditure because of the cancellation, those savings will be taken into account.

Where no Booking Fee was originally required, this does not remove the Customer’s responsibility for a reasonable cancellation charge where a confirmed booking is subsequently cancelled.

Nothing in this section affects the Customer’s statutory rights.

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5. POSTPONEMENT & CHANGE OF DATE

Where an Event is postponed rather than cancelled, Peter Lane Studios Ltd will make reasonable efforts to transfer the booking to the new date.

Any transfer is subject to availability.

Money already paid may normally be transferred to the replacement Event date where Peter Lane Studios Ltd is available.

If the Studio is not available on the proposed replacement date, the circumstances will be dealt with under the cancellation provisions above, taking account of the Studio’s actual loss.

A substantial change of date, location, duration, team requirement or services may result in a revised price.

The Customer should therefore contact Peter Lane Studios Ltd before committing to a replacement date with the venue or other suppliers.

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6. EVENT TIMINGS & SCHEDULE

The Customer is responsible for providing Peter Lane Studios Ltd with reasonably accurate Event locations, timings and schedules.

The Studio should be informed in advance of important ceremonies, entrances, performances, speeches, presentations, family photographs or other time-sensitive moments wherever reasonably possible.

Peter Lane Studios Ltd will make reasonable professional efforts to cover the important elements of the Event but cannot guarantee that every person, interaction, speech, performance or moment will be photographed or filmed.

Events frequently run late or differ from their planned schedules.

Peter Lane Studios Ltd shall not be responsible for reduced coverage caused by delays, timetable changes, inaccurate information or circumstances outside its reasonable control.

Where important activities are delayed significantly beyond the agreed coverage period, additional coverage may be subject to availability and an additional charge.

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7. ACCESS, VENUES & CEREMONIES

The Customer is responsible for ensuring that Peter Lane Studios Ltd has reasonable access to the locations required to provide the agreed services.

Where relevant, this includes ensuring reasonable access before guests arrive so that equipment can be prepared and appropriate photographs or video can be produced.

The Customer is responsible for establishing whether photography, videography, flash, lighting, tripods or other equipment is permitted at the Event venue.

This is particularly important for synagogues, churches, other places of worship and venues imposing restrictions upon photography or filming.

Peter Lane Studios Ltd will comply with reasonable instructions given by rabbis, clergy, officiants, venue managers, security staff and other authorised representatives.

Restrictions may include:

• where photographers or videographers may stand;
• whether they may move during a ceremony;
• whether flash photography is permitted;
• whether additional lighting may be used;
• which parts of a ceremony may be photographed or filmed; and
• whether particular people or areas may be recorded.

Where venue or ceremony restrictions prevent or limit photography or filming, Peter Lane Studios Ltd shall not be responsible for the resulting reduction in coverage.

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8. CREATIVE LICENCE

Peter Lane Studios Ltd is commissioned on the basis of its professional experience, judgement and established photographic and cinematic style.

The Studio retains artistic and creative discretion concerning matters including:

• composition;
• posing;
• camera position;
• lenses;
• lighting;
• exposure;
• locations;
• backgrounds;
• colour treatment;
• black-and-white conversion;
• image selection;
• editing;
• video sequencing; and
• the overall presentation of the finished work.

The Customer is welcome to provide reasonable requests and a list of particularly important people, family groups or photographs.

Peter Lane Studios Ltd will use reasonable efforts to accommodate such requests but cannot guarantee any particular image, pose, group, background, person or moment.

Factors including available time, weather, lighting, venue restrictions, guest cooperation and people’s availability can affect what can reasonably be achieved.

A requested-shot list should therefore be treated as guidance rather than a guarantee.

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9. OTHER PHOTOGRAPHERS, VIDEOGRAPHERS & CONTENT CREATORS

Unless otherwise agreed in writing, Peter Lane Studios Ltd will be the principal professional photography and/or videography provider for the services for which it has been booked.

Guests are welcome to take ordinary personal photographs and videos provided that this does not materially interfere with the professional coverage.

Any additional photographer, videographer, content creator, assistant or other person engaged independently by the Customer, venue, planner, entertainment company or another supplier must be disclosed to Peter Lane Studios Ltd in advance where they will be working alongside, or in close proximity to, the Peter Lane Studios team.

Where such a person could reasonably be mistaken by guests, venue staff or other suppliers for a member of Peter Lane Studios Ltd, the Customer must ensure that they are clearly identifiable as an independent third-party supplier.

Such persons must wear clearly visible identification, such as a badge, lanyard, pass or clothing stating:

“Independent Supplier – Not Peter Lane Studios Ltd”

or other wording which makes it clear that they are not employed, contracted or represented by Peter Lane Studios Ltd.

They must not represent themselves in a way which could reasonably suggest that they are part of the Peter Lane Studios team.

This requirement is particularly important where independently hired staff may:

• obstruct guests’ view of the ceremony, speeches, performances or other important moments;
• behave in a way which could be regarded as intrusive or unprofessional;
• interfere with the Studio’s photography or videography;
• enter photographs or filmed sequences;
• block or occupy important camera positions; or
• otherwise act in a way which guests might incorrectly attribute to Peter Lane Studios Ltd.

Peter Lane Studios Ltd shall not be responsible for the conduct, appearance, positioning, actions or omissions of any independently engaged person.

Where third-party staff are causing unreasonable interference, Peter Lane Studios Ltd may ask the Customer, coordinator, venue or the person concerned to reposition themselves or otherwise stop the interference.

Peter Lane Studios Ltd cannot accept responsibility for missed or adversely affected photographs or footage where another photographer, videographer, content creator, guest or supplier:

• blocks or enters the Studio’s camera position;
• prevents reasonable access to the subject;
• directs people away from the Studio;
• uses flash or lighting which affects an exposure;
• repeatedly enters photographs or filmed sequences; or
• otherwise materially interferes with the professional coverage.

Where another professional supplier is present, all parties are expected to cooperate reasonably so that the Event can be covered without unnecessary disruption to guests or to each other’s work.

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10. DJ, PRODUCTION & VENUE LIGHTING

Modern Event lighting can have a substantial effect upon photography and videography.

Moving spotlights, lasers, strobes, coloured LEDs, projection, smoke, haze and rapidly changing lighting may produce strong colour casts, flare, shadows or exposure changes.

Peter Lane Studios Ltd will use reasonable professional skill to work with the conditions provided.

However, the Studio is not responsible for technical or visual limitations caused by lighting systems, power, venue equipment or production equipment controlled by third parties.

Where necessary for the best result, the Studio may convert images or footage to black and white or otherwise adjust them creatively during editing.

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11. MEALS, WATER & BREAKS

For Events involving more than approximately five hours of continuous coverage, the Customer shall arrange reasonable access to food, drinking water and short working breaks for the Peter Lane Studios team.

This includes photographers, videographers, assistants and subcontractors working as part of the Studio’s team.

Where possible, food should be provided at the Event rather than requiring the team to leave the premises.

This helps ensure that photographers and videographers remain available to resume coverage quickly if something important happens during the meal period.

Where the venue or planner is responsible for catering arrangements, the Customer should ensure that appropriate supplier meals have been arranged.

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12. PHOTOGRAPHY DELIVERY

Peter Lane Studios Ltd aims to deliver Event photography as quickly as reasonably possible.

For many private Events, completed photographs are normally available within approximately two days, although larger Events, unusually high image volumes, specialist editing or other circumstances may require additional time.

Unless otherwise agreed, photographs will normally be supplied through an online gallery.

Delivery dates are estimates unless Peter Lane Studios Ltd has expressly guaranteed a particular deadline in writing.

The number of photographs delivered will depend upon the Event, duration, activity, conditions and professional selection made by the Studio.

Unless expressly agreed otherwise, Peter Lane Studios Ltd does not undertake to deliver every exposure taken or unedited RAW files.

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13. VIDEOGRAPHY DELIVERY & EDITING

Where videography has been booked, the type and number of finished films will be described in the individual booking.

Depending upon the collection, this may include a highlights film, extended documentary edit or other agreed video.

Video editing is a creative process.

Peter Lane Studios Ltd retains artistic discretion concerning selection, editing, sequencing, colour treatment, sound treatment, pacing and presentation.

Unless another arrangement has been agreed, the Customer may request one reasonable round of minor corrections to a completed video without an additional editing charge.

Substantial changes, alternative edits, restructuring or additional revisions may be charged separately according to the amount of additional work involved.

Video delivery times depend upon the length and complexity of the Event and are generally longer than photography delivery times.

Where the Customer asks the Studio to incorporate music or other copyright material, its use remains subject to copyright, licensing and platform requirements.

Peter Lane Studios Ltd may substitute, omit or refuse material where the Studio cannot lawfully or reasonably use it.

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14. ALBUMS & PRINTED PRODUCTS

Albums, books, boxes, covers and other printed products are manufactured by independent third-party professional laboratories and suppliers and are not manufactured in-house by Peter Lane Studios Ltd.

Where an album or printed product is included in the booking, the price is based upon the specification and third-party manufacturing cost applicable at the time of booking.

If the manufacturer’s price, delivery charge, material cost, tax, import cost or other third-party production cost increases before the Customer approves the product for manufacture, any increase may be charged to the Customer as an additional cost.

Peter Lane Studios Ltd will advise the Customer of any material additional charge before placing the final production order.

Where the increase results from a Customer-requested upgrade, additional pages, different cover, different size, different materials or other specification change, the full additional cost will be payable by the Customer.

Promotional or Pre-Booked Albums

Where an album has been included:

• as part of a promotional package;
• as a complimentary product;
• at a specially discounted price; or
• as part of an Event package booked substantially in advance,

the album entitlement is valid for three months following the Event date.

The Customer must provide all necessary selections, information and approvals within that period.

If the Customer has not approved the album for production within three months of the Event, the promotional or package album entitlement will expire.

After that period, Peter Lane Studios Ltd may still produce an album if requested, but it will be treated as a new order at the prices applicable at that time, with credit for any amount specifically allocated to the album only where Peter Lane Studios Ltd has expressly agreed this in writing.

A promotional or complimentary album has no separate cash value and no refund will be due if the Customer allows the entitlement to expire.

Album Design

Album production normally includes:

1. image selection;
2. initial design and layout;
3. Customer review;
4. reasonable corrections;
5. retouching and print preparation where applicable;
6. approval of covers, materials and options; and
7. final approval for manufacture.

One reasonable round of minor design corrections is included unless otherwise agreed.

Minor corrections include matters such as changing individual photographs, small cropping adjustments, minor sequencing changes and similar amendments which do not materially alter the approved design.

If requested changes require the redesign of approximately 10% or more of the album, the work will be treated as a new or substantial redesign rather than a normal revision.

Substantial redesign work will be charged at £100 per hour, calculated according to the additional design and production time required.

Peter Lane Studios Ltd will normally notify the Customer before undertaking chargeable redesign work.

Once the Customer has approved an album for manufacture, changes may no longer be possible.

The Customer is responsible for carefully checking photographs, names, dates, spelling, layouts and other details before giving final approval.

Third-party manufacturing times are outside the direct control of Peter Lane Studios Ltd. Any estimated delivery date is therefore subject to the production and delivery times of the relevant laboratory or manufacturer.

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15. COPYRIGHT & CUSTOMER USAGE

Copyright in all photographs, video footage, films, album designs and other creative material produced by Peter Lane Studios Ltd remains with Peter Lane Studios Ltd unless copyright has expressly been transferred in writing.

Following full payment, the Customer receives a personal, non-exclusive and non-commercial licence to use the delivered photographs and videos.

The Customer may:

• download and securely store their delivered files;
• create personal backup copies;
• make prints for themselves and their immediate family;
• share photographs for personal purposes;
• share permitted photographs and videos on personal social-media accounts, subject to the music and copyright restrictions below; and
• share access to their private online gallery using the gallery’s official Share function.

Commercial Suppliers

Photographs and videos supplied to the Customer are licensed for the Customer’s personal use.

The Customer must not supply, transfer, upload or provide the original photographs or videos to commercial suppliers or other businesses for their own use.

This includes, but is not limited to:

• venues;
• event planners;
• DJs;
• decorators;
• florists;
• caterers;
• entertainers;
• designers;
• make-up artists;
• clothing suppliers;
• magazines;
• newspapers;
• websites;
• advertising agencies; and
• other commercial organisations.

A supplier does not acquire usage rights simply because they worked at, organised, hosted or supplied the Event.

Any supplier wishing to use Peter Lane Studios Ltd photographs or video must obtain the files and the appropriate commercial licence directly from Peter Lane Studios Ltd.

The Customer should therefore direct supplier requests to the Studio rather than sending files themselves.

Social Media & Music Licensing

Some completed films may contain music selected or requested by the Customer which is licensed only for private viewing or which has not been licensed for public online distribution.

Where Peter Lane Studios Ltd advises the Customer that a film contains unlicensed or private-use-only music, that version of the film must remain private.

The Customer must not upload, publish, broadcast or publicly share such a film on:

• Instagram;
• Facebook;
• TikTok;
• YouTube;
• websites;
• public cloud links;
• commercial platforms; or
• any other publicly accessible service.

If the Customer specifically requests or approves the use of music for which public-distribution rights are not available, the Customer accepts that the resulting video is for private viewing only.

Where the Customer requires a version suitable for public or social-media use, Peter Lane Studios Ltd may provide or create a version using appropriately licensed music, subject to availability and any additional editing or licensing cost.

Peter Lane Studios Ltd is not responsible for content being muted, blocked, removed, demonetised or subject to a copyright claim where the Customer uploads material contrary to these restrictions.

Private Gallery Security

Online galleries are provided for the Customer and authorised visitors.

The Customer is welcome to share the gallery, but must do so using the gallery’s official sharing facility.

The Customer must not distribute their own personal login credentials, password or account access to multiple visitors.

Each visitor should access the gallery using their own individual login or access credentials where the gallery system provides this functionality.

The principle is:

one visitor – one login.

Where the Customer wishes family members, guests or friends to view the gallery, they should use the Share button or sharing function provided by the gallery.

The shared visitor will then be asked to create or use their own access credentials.

This protects the privacy of the Customer, guests and other people appearing in the photographs.

The gallery provider and Peter Lane Studios Ltd may use automated fraud, security and privacy-protection systems to identify unusual access patterns.

Multiple simultaneous or repeated logins from different locations using the same credentials, particularly where activity appears targeted towards individual persons or images, may be treated as a potential security or privacy breach.

In such circumstances, gallery access may be temporarily suspended while the activity is investigated.

Peter Lane Studios Ltd may require the Customer or affected visitors to create new individual access credentials before access is restored.

The Customer is responsible for keeping their own login details secure.

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16. PRIVACY, CHILDREN & PROMOTIONAL USE

Peter Lane Studios Ltd processes photography, video and related personal information as necessary to provide the contracted services and in accordance with applicable UK data-protection law.

The Customer should make guests aware that professional photography and/or videography will take place at the Event.

The Customer’s booking of event coverage does not automatically grant Peter Lane Studios Ltd unrestricted promotional rights over every guest attending the Event.

Use of identifiable photographs or video by Peter Lane Studios Ltd for its website, portfolio, social media, advertising, competitions, publications or other promotional purposes will depend upon the permissions and privacy arrangements applicable to the booking.

Where photographs prominently identify children, or where the circumstances are particularly private or sensitive, Peter Lane Studios Ltd may require additional permission before promotional publication.

A parent or legal guardian may provide appropriate permission relating to their own child where legally entitled to do so.

A Customer cannot automatically grant promotional consent on behalf of unrelated adults or unrelated children attending the Event.

Customers requiring a particularly private or confidential commission should tell Peter Lane Studios Ltd before confirming the booking so that appropriate arrangements can be made.

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17. CUSTOMER-SUPPLIED MATERIAL

Where the Customer supplies photographs, video, logos, music, graphics or other material for use in an album, film, slideshow or other product, the Customer confirms that they have the necessary right or permission to provide that material to Peter Lane Studios Ltd for the requested purpose.

Peter Lane Studios Ltd may refuse to use material where it reasonably believes that its use would infringe another person’s rights or create legal or technical problems.

Customer-supplied material should be provided by any deadline reasonably requested by the Studio.

Late supply of photographs, music or other materials may delay completion.

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18. STORAGE, ONLINE GALLERIES & BACKUPS

The Customer is responsible for downloading all delivered photographs and videos and maintaining their own secure backups.

Peter Lane Studios Ltd does not provide permanent free archival storage.

Online galleries may be removed after a reasonable period and the Customer should not treat an online gallery as a permanent backup service.

The Customer should therefore download all required material promptly after delivery and maintain at least one independent copy.

Peter Lane Studios Ltd may retain:

• delivered photographs;
• videos;
• RAW files;
• project files;
• album files; and
• other Event material

for a period after delivery, but is under no obligation to retain any material indefinitely.

Long-Term Archived Files

Where files still exist after the normal active-storage period, they may have been transferred to private commercial archival storage systems rather than remaining immediately available on the Studio’s working systems.

Such archives can involve third-party storage, data-restoration, transfer and download charges.

Consequently, retrieval of an old archived Event is not included in the original booking price.

If the Customer asks Peter Lane Studios Ltd to locate, restore and retrieve archived material after it has been removed from normal active storage, a £100 archive retrieval fee will apply.

The fee covers the administrative work, archive search, restoration, commercial server retrieval, data transfer and preparation of the files for renewed delivery.

The archive retrieval fee must normally be paid before the restoration process begins.

Payment of the retrieval fee does not guarantee that the files still exist.

Peter Lane Studios Ltd will first establish whether the relevant archive can reasonably be located and restored.

If the archive no longer exists or has become irrecoverable, Peter Lane Studios Ltd cannot be required to recreate or recover files which have already passed their normal retention period.

Where retrieval involves exceptional third-party storage or restoration charges substantially exceeding the normal cost, Peter Lane Studios Ltd will advise the Customer before incurring those additional charges.

Once restored, the Customer should immediately download and securely back up the files.

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19. EQUIPMENT FAILURE & LOSS OF MATERIAL

Peter Lane Studios Ltd uses professional equipment and working practices designed to reduce the risk of equipment failure and data loss.

However, photography and videography depend upon cameras, lenses, memory media, computers, storage systems and other technology, and no technical system can eliminate every possible risk.

If a limited proportion of the agreed coverage is permanently lost because of a failure for which Peter Lane Studios Ltd is responsible, any appropriate refund or remedy will reasonably reflect the proportion and significance of the contracted service that has been affected.

In the exceptionally unlikely event that the entire contracted photography or video coverage is irrecoverably lost through fault for which Peter Lane Studios Ltd is legally responsible, the Studio’s remedy may include refunding the amount paid for the affected service.

Nothing in this section excludes any liability which cannot lawfully be excluded or limited.

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20. ILLNESS, EMERGENCY & REPLACEMENT PHOTOGRAPHERS/VIDEOGRAPHERS

If a photographer, videographer or other essential team member becomes unable to attend because of serious illness, injury, emergency or another circumstance outside reasonable control, Peter Lane Studios Ltd will use reasonable efforts to arrange a suitably experienced replacement.

The Customer agrees that Peter Lane Studios Ltd may use employees, associates or subcontractors to provide all or part of the booked services where reasonably necessary.

Any replacement will be selected with the intention of providing a comparable professional standard.

Where no suitable replacement can reasonably be arranged and Peter Lane Studios Ltd cannot provide a material part of the agreed service, the Customer will receive an appropriate refund for the service which cannot be supplied.

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21. CIRCUMSTANCES OUTSIDE OUR CONTROL

Neither party shall be treated as being in breach of the agreement where performance is prevented by circumstances outside that party’s reasonable control.

Such circumstances may include, depending upon the situation:

• severe weather;
• fire;
• flood;
• serious transport disruption;
• governmental restrictions;
• venue closure;
• widespread power failure;
• acts of terrorism;
• civil emergency;
• serious illness or injury;
• industrial action; or
• other comparable circumstances which could not reasonably have been prevented.

Where possible, Peter Lane Studios Ltd and the Customer will attempt to find a reasonable alternative arrangement.

The effect upon payments, postponement or cancellation will depend upon the circumstances and the services which can or cannot still reasonably be provided.

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22. TRAVEL, PARKING & ACCOMMODATION

Travel, parking, congestion charges, tolls, accommodation or other reasonable expenses may apply where the Event is outside the area included within the original quotation or requires substantial additional travel.

Where reasonably foreseeable, these charges will be included in or disclosed with the booking price.

If the Customer subsequently changes the venue, adds additional locations or materially changes the travel requirements, any resulting additional cost may be charged separately.

Events requiring overnight accommodation may require reasonable accommodation and travel expenses for the working team.

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23. CUSTOMER & VENUE PROPERTY

Peter Lane Studios Ltd is not responsible for the custody of gifts, cards, cash, jewellery or other property belonging to the Customer or guests unless a particular item has expressly been accepted into the Studio’s custody.

The Customer and venue should arrange a secure location for valuable property.

Members of the Peter Lane Studios team may assist with moving or positioning ordinary Event items where reasonable, but responsibility for safeguarding Customer and guest property remains with the Customer, venue or person owning the property.

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24. COMMUNICATION

Important communications concerning the booking should be made in writing by email.

This includes:

• confirmation of the booking;
• changes to the Event date;
• changes to locations;
• major changes to coverage;
• cancellations;
• postponements;
• payment arrangements;
• album approvals;
• complaints; and
• other significant variations to the agreement.

Email is the preferred method because it provides both parties with a dated record of what has been agreed.

Telephone conversations and messaging applications can be useful for ordinary planning, but significant contractual changes should subsequently be confirmed in writing.

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25. CUSTOMER RESPONSIBILITY

The person making the booking confirms that they have authority to make the booking and accepts responsibility for the Customer’s obligations under these Terms.

Where the booking is made on behalf of a family, organisation or other group, the person making the booking remains the Studio’s principal contact unless another person is expressly substituted.

The Customer is responsible for providing reasonably accurate information necessary for Peter Lane Studios Ltd to perform the services.

The Customer must not require the Studio or its team to work in conditions which are illegal, seriously unsafe or abusive.

Peter Lane Studios Ltd may suspend coverage where continuing to work would expose its staff, associates or equipment to an unreasonable risk of harm.

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26. LIABILITY

Peter Lane Studios Ltd will provide its services with reasonable care and skill.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Subject to the Customer’s statutory rights, Peter Lane Studios Ltd shall not be responsible for losses caused by matters outside its reasonable control, including:

• venue restrictions;
• restrictions imposed by officiants;
• delays caused by the Event or Customer;
• inaccurate information supplied to the Studio;
• interference by guests or other suppliers;
• third-party lighting or production equipment;
• venue power or technical problems;
• weather conditions; or
• another supplier’s failure to perform.

Peter Lane Studios Ltd shall not be responsible for purely indirect or unforeseeable losses which were not reasonably contemplated when the booking was made.

These Terms do not affect the Customer’s statutory consumer rights.

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27. COMPLAINTS

If the Customer believes that there is a problem with the services supplied, they should contact Peter Lane Studios Ltd as soon as reasonably possible.

The Customer should provide sufficient information to allow the Studio to investigate the matter and, where appropriate, a reasonable opportunity to correct or resolve the problem.

Peter Lane Studios Ltd will make reasonable efforts to deal with complaints fairly and promptly.

Nothing in these Terms prevents a Customer from obtaining legal advice, exercising statutory rights or contacting an appropriate regulator or public authority.

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28. CHANGES TO THESE TERMS

The version of these Terms supplied to the Customer before their booking was confirmed will normally apply to that booking.

Peter Lane Studios Ltd may update the Terms published on its website from time to time, but a later website version will not automatically replace the Terms forming part of an already confirmed booking.

Any material variation to an existing booking should be agreed between Peter Lane Studios Ltd and the Customer in writing.

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29. SEVERABILITY

If any particular provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

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30. GOVERNING LAW

These Terms and the booking are governed by the laws of England and Wales.

Any dispute will be dealt with by the courts having jurisdiction under applicable law.

Nothing in this provision removes any jurisdictional or other legal rights which a consumer is entitled to exercise.

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31. ACCEPTANCE OF THESE TERMS

By confirming a booking after receiving a link to these Terms, the Customer confirms that:

• they have had an opportunity to read these Terms before booking;
• they accept these Terms as part of the agreement with Peter Lane Studios Ltd;
• the individually agreed Event details and price form part of the same agreement; and
• they understand that reserving an Event date can result in cancellation charges if they later cancel the confirmed booking.

A separate signature is not required where acceptance has been clearly given in writing or otherwise recorded as part of the booking process.